Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2–5 business days of processing before your order is handed to the carrier.

HOW LONG IS THE SHIPPING TIME?

Average transit time to the United States: 12–20 business days
Average transit time worldwide: 15–45 business days
Weather, holidays and customs inspections can cause delays beyond our control, so we do not guarantee an exact delivery date — the delivery itself is the carrier’s responsibility. Every order is tracked, and we will help you chase a stuck parcel.

HOW MUCH IS SHIPPING?
Tracked worldwide shipping is free on orders over $50. For orders under $50, email us before ordering and we will confirm the cost.

WILL I RECEIVE A TRACKING NUMBER?
Yes — tracking is provided for every order. Your number is emailed once the parcel is dispatched; it can take 24–48 hours to show activity. If you need help tracking your order, go here.

I HAVE ENTERED AN INCORRECT ADDRESS!
Reply to your order confirmation email or contact us with the correct details. If the parcel has not shipped yet we can fix the label within 48 hours.

MY ITEM ARRIVED DAMAGED
We pack every item with extra padding, but damage in transit still happens occasionally. If it happens to you, please contact us with:

• Your order number.
• A picture of the damaged product.

Once received, we will send out another one free of charge.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question, please feel free to contact us and we will reply within 24 hours.

OTHER USEFUL INFO:
– All sizes are Asian sizes, not US/EU sizes — order 1–2 sizes larger when in doubt.
– To protect them in transit, items may be shipped in separate packages.